These terms and conditions govern Anybe’s policy for Guest refunds and the obligations of the Guides associated with the Guest Refund Policy, that applies in addition to Anybe’s Terms of Service. The Guest Refund Policy is available to Guests who book and pay for a learning and watching day with Guides (masters, professionals) through the Anybe Platform and suffer an Experience Issue. The Guest’s rights under this Guest Refund Policy will supersede the Guide’s cancellation policy.
All capitalized terms shall have the meaning set forth in the Anybe Terms or Payments Terms unless otherwise defined in this Guest Refund Policy. By using the Anybe Platform as a Guide or Guest, you are indicating that you have read and that you understand and agree to be bound by this Guest Refund Policy.
1. Travel Issue
Only a Guest may submit a claim for an Experience Issue. If you are a Guest, in order to submit a valid claim for an Experience Issue and receive the benefits with respect to your reservation, you are required to meet each of the following conditions:
(i) You must bring the Experience Issue to our attention through mail by firstname.lastname@example.org
with information (including photographs or other evidence) about the working space and the circumstances of the job-experience within 24 hours after the start of your reservation, and must respond to any requests by us for additional information or cooperation on the Experience Issue.
(ii) You must not have directly or indirectly caused the Experience Issue (through your action, omission or negligence).
(iii) You must have used reasonable efforts to try to remedy the circumstances of the Experience Issue with the Guide prior to making a claim for an Experience Issue.
2. The Guest Refund Policy
If you are a Guest and suffer an Experience Issue, we agree, at our discretion, to either reimburse you up to the amount paid by you through the Anybe Platform depending on the nature of the Experience Issue suffered.
All determinations of Anybe with respect to the Guest Refund Policy, including without limitation the size of any refund, shall be in Anybe’s discretion, and final and binding on the Guests and Guides.
3. Conditions to Claim an Experience Issue
To submit a valid claim for an Experience Issue and receive the benefits with respect to your booking, you are required to meet each of the following conditions:
(a) you must be the Guest that booked the Experience;
(b) you must bring the Experience Issue to our attention by providing us with information about the Guide’s working place and the circumstances of the Experience Issue within 24 hours after the start of your booking or you discover the existence of the Experience Issue.
(c) you must not have directly or indirectly caused the Experience Issue
(d) unless Anybe advises you that the Experience Issue cannot be remediated, you must have used reasonable efforts to try to remedy the circumstances of the Experience Issue with the Host prior to making a claim for an Experience Issue.
4. Minimum Quality Standards, Host Responsibilities and Reimbursement to Guest
4.1 If you are a Guide, you are responsible for ensuring that the Experience and working space you list on the Anybe Platform meet minimum quality standards regarding access, adequacy of the Listing description, safety, cleanliness, and do not present a Guest with Experience Issues. During a Guest’s experience at Guide’s working place, Guides should be available, or make a third-party available to resolve any Guest issues.
4.2 If you are a Guide, and if (i) Anybe determines that a Guest has suffered an Experience Issue related to your working space and service listed by you and (ii) Anybe either reimburses that Guests, you agree to reimburse Anybe up to the amount paid by Anybe within 30 days of Anybe’s request.
4.3 As a Guide, you understand that the rights of Guests under this Guest Refund Policy will supersede your selected cancellation policy. If you dispute the Experience Issue, you may notify Anybe regarding it, you must have used reasonable and good faith efforts to try to remedy the Experience Issue with the Guest prior to disputing the Experience Issue claim.
5. General Provisions
5.1 No Assignment/No Insurance - This Guest Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Guest. The benefits provided under this Guest Refund Policy are not assignable or transferable by you.
5.2 Modification or Termination - Anybe reserves the right to modify or terminate this Guest Refund Policy, at any time, in its sole discretion, without prior notice. If Anybe modifies this Guest Refund Policy, we will post the modification on the site or provide you with notice of the modification also process all claims for an Experience Issues made prior to the effective date of the modifications.
5.3 Entire Agreement - This Guest Refund Policy constitutes the entire and exclusive and understanding and agreement between Anybe and you regarding and the Guest Refund policy and Supersedes and replaces any and all prior oral or written understandings or agreements between Anybe and you regarding the Guest Refund Policy. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Anybe Terms of service
6. Contacting Anybe.
If you have any questions about the Guest Refund Policy, please email us at email@example.com